How to make a complaint
If you are unhappy with any aspect of our service, please let us know as soon as possible. You can contact us in any of the following ways:
- Email: info@myclaimgroup.co.uk
- Phone: 0800 756 3986
- Post: Unit 8a, Ashbrook Business Park, Wythenshawe, Manchester M22 5LB
What we'll need from you
To help us investigate your complaint quickly, please provide your full name, the best way to contact you, a clear description of your concern, and details of what you would like us to do to put things right.
How we handle your complaint
We will acknowledge your complaint promptly, usually within five business days. We aim to resolve complaints fairly and as quickly as possible, and we will keep you informed throughout. We will issue a final response within eight weeks of receiving your complaint.
If you're not satisfied
If we are unable to resolve your complaint to your satisfaction, or if eight weeks have passed since you first raised it, you may be able to refer your complaint to the Financial Ombudsman Service. This service is free and independent.
You can find out more at the Financial Ombudsman Service website, or contact them directly for guidance on your individual circumstances.