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With years of experience working alongside the legal sector our experts can help you every step of the way.
FCA Motor Finance Redress Scheme: Our Update
We've published an update explaining what the FCA announcement means for your claim.
Read our updateWe're Taking a Short Pause
We're currently making updates to our advertising and sign-up processes. As part of this, and in agreement with the Financial Conduct Authority (FCA), we have temporarily paused new customer sign-ups while these improvements take place.
This follows recent developments in the motor finance industry. The FCA has confirmed it is developing an industry-wide compensation (redress) scheme to ensure customers are treated fairly and compensated where appropriate. You can read more about this directly from the FCA here.
This pause does not affect existing customers. Your information and any ongoing referrals remain secure, and we'll continue to keep you updated as the situation develops.
We appreciate your patience and continued trust in us. If you have any questions, please contact us here.
Our Role and How We Work
We are a regulated Claims Management Company (CMC), but our permissions only allow us to introduce or refer customers who may have a potential claim to authorised solicitors who handle these cases.
We do not handle claims ourselves, make decisions about compensation, or provide legal advice.
If you decide to be referred, your chosen solicitor will review your case and handle any potential claim directly with the finance provider. We may receive a payment from the solicitors after a successful claim payout or a referral fee from the solicitor for introducing you to them — this will not come out of the compensation you may receive.
No Win, No Fee Representation
All solicitors we refer customers to operate on a No-Win, No-Fee basis. This means you won't pay anything if your claim is unsuccessful.
If your claim is successful, the solicitor will deduct a success fee, which is typically between 18% and 36% (including VAT), depending on the level of redress you receive.
Before you agree to proceed, you should carefully read the solicitor's Terms and Conditions and make sure you understand how their fees and services work. You will always receive these documents directly from the solicitor before you decide whether to go ahead.
Please refer to our No Win No Fee page for further information
No Win No Fee InformationThis page was last updated on 08/12/2025
Our customers love us
“Friendly, quick, reliable service”
Kristofer Connaghan · 16 December 2024
My Claim Group is spot on. Brilliant staff, great customer service.
Very helpful with our query and couldn't do enough to help.
Friendly, easy to talk to and dealt with my query with ease and little fuss.
How it works
- 1
Enter Your Details & Sign for us to start your claim
Start your claim by providing your details and signing and agreeing to our terms and solicitors' agreement—it's quick and easy.
- 2
We Find Your Car Finance Agreements
Using a historic credit search, we locate your past car finance agreements. This is a soft credit check, meaning it won't affect your credit score.
- 3
No Win, No Fee with Our Partnered Solicitors*
Your claim is handled on a No Win, No Fee basis, so you only pay if your claim is successful—no upfront costs or hidden fees.
- 4
We Submit Your Claim to one of Our Partnered Law Firms
Once we've gathered everything, we pass your signed documents to one of our partnered solicitors, who will run and process your claim from start to finish.
- 5
Get Paid
If your claim is successful, your compensation will be paid directly into your chosen bank account.
Solicitor fees are up to 36% inc VAT. We receive a fee after a successful payout or a referral fee from your solicitor and this does not affect the compensation you will receive. You do not need to use a claims management company, you can claim for free directly with your lender or the Financial Ombudsman Service. See our DCA Average Valuations page for the FCA reference, solicitor fee table & average valuations.
No win? No fee.
No-Win No-Fee
Our partners operate on a no-win no-fee basis. You only pay if your claim is successful. Start your claim today.
Fair Compensation
Your solicitor will handle your claim, allowing you to concentrate on what matters most.
Expert Support
Your solicitor will guide you through the process and keep you updated every step of the way.