We're Taking a Short Pause
We're currently making updates to our advertising and sign-up processes. As part of this, and in agreement with the Financial Conduct Authority (FCA), we have temporarily paused new customer sign-ups while these improvements take place.
This follows recent developments in the motor finance industry. The FCA has confirmed it is developing an industry-wide compensation (redress) scheme to ensure customers are treated fairly and compensated where appropriate. You can read more about this directly from the FCA here.
This pause does not affect existing customers. Your information and any ongoing referrals remain secure, and we'll continue to keep you updated as the situation develops.
We appreciate your patience and continued trust in us. If you have any questions, please contact us here.
FCA Motor Finance Redress Scheme – Our Update
(1 April 2026)
We are providing this update following an important announcement from the Financial Conduct Authority (FCA) regarding motor finance claims.
FCA redress scheme confirmed
On 30 March 2026, the FCA confirmed that a motor finance redress scheme will be introduced.
The scheme is designed to assess whether customers were treated unfairly in relation to certain motor finance agreements, including where commission arrangements may not have been clearly explained. You can read the FCA's full announcement here.
Based on the FCA's latest analysis, the average compensation is expected to be around £829 per agreement, although this will vary depending on individual circumstances.
Key dates to be aware of
Following the announcement, lenders have been given time to prepare for the scheme:
- Agreements from 1 April 2014 onwards – lenders have until 30 June 2026 to implement the scheme
- Agreements before 1 April 2014 – lenders have until 31 August 2026
After these dates, lenders are expected to begin reviewing claims and issuing outcomes in line with the scheme rules.
If you have submitted a claim with us
If you have already registered a claim with My Claim Group:
- You do not need to take any action at this stage
- We will continue to manage your claim as the scheme progresses
- Your case will be reviewed once lenders begin processing claims
What happens next
We will continue to monitor developments and will provide further updates as more information becomes available.
If you are a client, we will contact you directly if any action is required in relation to your claim.
Important information
You are not required to use a claims management company or a solicitor to pursue a claim. You can contact your lender directly or refer your complaint to the Financial Ombudsman Service free of charge.
If you choose to use a representative, they may charge a fee for their services.
Contact us
If you have any questions, please contact our team.
Updated FCA Motor-Finance Information
(as of 3 December 2025)
The Financial Conduct Authority (FCA) has recently published new information about how complaints involving hidden or unfair commission in motor-finance agreements will be handled. As part of the FCA's consultation, an industry-wide redress scheme is expected to begin in 2026, covering eligible agreements taken out between 6 April 2007 and 1 November 2024.
Because the scheme is still being finalised, many motor-finance firms may now have until 31 May 2026 to issue final responses to certain commission-related complaints. This means it may take longer than usual for customers to receive an outcome, depending on the type of finance agreement and the nature of the complaint.
Based on the FCA's latest modelling and consultation data, most customers are expected to receive around £700 per agreement under the proposed scheme. This is lower than earlier industry estimates. Any older figures you may have seen — including estimates around £4,000 — are no longer accurate following the FCA's updated position.
Please also note that any example amounts shown previously were before the deduction of any solicitor success fees.
What This Means for You
Your claim may take longer to be resolved
Because lenders have been given more time, it may take until 2026 for some customers to receive a final response.
You may still receive compensation if your agreement is eligible
If your motor-finance agreement included an unfair or undisclosed commission arrangement, you may be entitled to a refund under the proposed FCA scheme.
The average payout is expected to be around £700
This is an estimate, not a guarantee. Your individual outcome may be higher or lower depending on your agreement and circumstances.
It's your choice how you make a claim
You can complain yourself, for free, either directly to your lender or to the Financial Ombudsman Service.
Older high-value examples are no longer relevant
Higher amounts previously used in industry advertising do not reflect the FCA's latest findings.
The FCA and the Solicitors Regulation Authority (SRA) periodically issue important statements on vehicle finance mis-selling and discretionary commission arrangements.
For the most current information on regulations and timelines please refer to these links:
Your Choice Matters
You do not need to use a claims management company to make a complaint or claim compensation. You can make a complaint to the car dealer, lender, or finance provider directly for free, and if that's not successful, you can take your case to the Financial Ombudsman Service (FOS) yourself, also free of charge.